Indonesia Customer Experience (CX) Week 2025
Organized by The Bridge Academy
Indonesia CX Week 2025, the country’s largest customer experience conference, will take place from November 17 to 19, 2025. The event will feature more than 30 national and international speakers covering topics such as leadership, service recovery, digital transformation, and the role of AI in customer experience.
Indonesia Customer Experience Week (ICXW) brings together decision-makers, CX professionals, service leaders, and digital innovators from across Southeast Asia. Hosted by The Bridge Academy, Indonesia’s leading CX consulting and training provider, the event highlights best practices, fosters collaboration, and sets new standards in customer experience management.
ICXW empowers organizations to adopt scalable and sustainable CX strategies that meet evolving customer expectations. The program helps companies integrate CX into their operations, culture, and innovation initiatives.
Participants will also have the opportunity to earn internationally recognized CX certifications, including those from COPC® and CX University, through a dedicated training pathway within the conference.
Indonesia Customer Experience Week 2025 is the place to discover new CX strategies, build valuable industry connections, and turn inspiration into action.
💼 Value Worth : IDR 17,000,000
🎟️ Access: By Invitation Only
In addition to the main programs, this event also features an exclusive Executive Session, available by invitation only and designed for leaders to explore future strategies.
Business leaders, decision-makers, CX professionals, and organizations looking to accelerate service transformation, strengthen service leadership, and shape customer-centric strategies that drive excellence and build future-ready networks.
Special Program
🎖️Presented live by the President of South Asia and ASEAN Operations, COPC Inc. International
A foundational course that teaches the basics of Lean Six Sigma, with particular emphasis on the Define, Measure, and Analyze phases of DMAIC (Define, Measure, Analyze, Improve, & Control).
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Sponsors book your spot now!
You can pay for your Indonesia Customer Experience Week (ICXW) 2025 ticket using a Credit Card or Link Payment (virtual payment link), both of which are available directly on the checkout page when you complete your registration.
Yes, the bundling option can be used either by one person for both days or by two people on the same day. If used by two people, each person is required to register separately.
Silver (Per Day: IDR 999,000, Bundling: IDR 1,800,000); Gold (Per Day: IDR 1,150,000, Bundling: IDR 2,100,000); Platinum (Per Day: IDR 1,350,000, Bundling: IDR 2,500,000)
The Executive Session on November 17 is by invitation only, while the main conference sessions on the following days are open to the public.
Yes. ICXW 2025 offers several ticket categories, including Silver, Gold, and Platinum, to accommodate different preferences and experiences.
If you are interested in becoming a sponsorship partner or exhibitor, please send an email to corsec@thebridge.id . Our team will follow up with detailed information about sponsorship packages and collaboration opportunities.
Tickets are available through the official website at www.indonesiacxweek.com . Visit the registration page to select your ticket type, view pricing details, and complete your online registration.
For more information, please visit or contact: 🌐 Website: www.indonesiacxweek.com 📧 Email: icxw@thebridge.id 📱 Instagram: @indonesiacxweek
Yes. ICXW is designed to be The Bridge Academy’s annual flagship event. The 2025 edition marks the inaugural launch, establishing the foundation for an annual CX forum for leaders and professionals across Indonesia and Southeast Asia.
By joining ICXW 2025, participants will gain the latest insights into global CX trends and strategies, access to internationally certified workshops, learnings from real case studies and cross-industry best practices, opportunities to network with CX leaders across industries, as well as recognition and visibility by participating in Indonesia’s largest CX forum.
Yes. Participants of the main event (November 17–19) will receive a Certificate of Attendance. Participants joining the COPC® Workshop (November 20) will receive an official international certificate from COPC®.
ICXW 2025 features several key sessions designed to deliver a comprehensive CX learning experience: Day 1 – Executive Session & Learning Workshop, exclusive sessions led by our global partners, COPC® and CX University (CXU); Days 2–3 – Main Conference, featuring national and international speakers who will share insights, case studies, and innovations in CX across industries.
The main objective of ICXW 2025 is to create a collaborative platform for CX leaders and professionals to share insights, build partnerships, and explore innovations and best practices in customer experience management.
ICXW 2025 will take place on November 17–19, 2025, at Sasono Utomo Hall, Taman Mini Indonesia Indah (TMII), Jakarta.
ICXW 2025 is organized by The Bridge Academy, a consulting and training company specializing in Customer Experience (CX) transformation and strategy development in Indonesia.
Indonesia Customer Experience Week (ICXW) is an event organized by The Bridge Academy, dedicated to advancing the field of Customer Experience (CX). The event brings together professionals, business leaders, and service practitioners from various industries to exchange strategies, best practices, and innovations in enhancing customer experience.
Secure your seat for Indonesia Customer Experience (CX) Week 2025 and be part of the biggest CX event in Southeast Asia.
