The Bridge Academy is a consulting and training company that focuses on Customer Experience (CX). We are here to help businesses build and improve customer experiences in every service interaction, both online and offline.
The Bridge Academy shares knowledge based on two main sources, namely proven direct experience and insights from experts in various industries around the world.
Adhering to scientifically proven standards and best practices, we ensure that every strategy implemented is not only high-quality and practical but also capable of driving innovation in CX implementation.
ICXW aims to empower organizations to adopt modern, scalable, and sustainable CX strategies to respond to rapidly evolving customer expectations. The program is designed to help companies across various industries integrate CX strategies into their operations, culture, and innovation agenda.
ICXW also offers a rare opportunity to obtain internationally recognized CX certifications, including from COPC® and CX University, through a specialized training pathway integrated into the conference format.
From unlocking new CX strategies to building meaningful industry connections, Indonesia Customer Experience Week 2025 is where inspiration meets action!
