• INDONESIA CUSTOMER EXPERIENCE (CX) WEEK 2025
17 - 19 November 2025
Sasono Utomo Hall,
Taman Mini Indonesia Indah

ABOUT
SPEAKERS

INDONESIA CUSTOMER EXPERIENCE (CX) WEEK 2025
Agustina Samara
Chief of Human Resource & Corporate Services at Sequis
Former HR Advisor of PT GoTo Group
Agustina Samara

Work Experience:

  • Chief of Human Resource & Corporate Service, PT Asuransi Jiwa Sequis Life
  • HR Advisor, PT GoTo Group
  • Chief Human Resources and Community Investment Officer, PT Prudential Life Assurance
  • Chief of People & Corporate Strategy, DANA Indonesia
  • Chief of Human Capital, Halodoc ID

Areas of Expertise:

  • Customer Services
  • Operations & Business Analytic
  • Human Capital Management
  • CEO Office
  • Corporate Communication and Government Relations

Awards:

  • Woman Award 2020 – Best Executive and Leadership Category

Certifications:

  • HR Certification Gerakan Nasional Indonesia Kompeten (GNIK)
  • Certified Professional in Human Resources
  • Certified International Trainers