17 - 19 November 2025
Sasono Utomo Hall,
Taman Mini Indonesia Indah

ABOUT
SPEAKERS

INDONESIA CUSTOMER EXPERIENCE (CX) WEEK 2025
Claire Boscq
Customer Experience Activator, UK
Claire Boscq

Work Experience:

  • Keynote Speaker, Unique Speaker Bureau International
  • Keynote Speaker (The CX Energizer), Emcee (Event Energizer), & The BizShui Creator and Author, Claire Boscq
  • CX Activator, JCX (Jersey Customer Experience) Alliance
  • Keynote Speaker & Author, MENA Speakers

Areas of Expertise:

  • Customer Experience (CX) Consulting
  • Marketing Strategy
  • Customer Service
  • Employee Experience
  • Business Strategy
  • Training & Development
  • Customer Satisfaction

Awards:

  • #1 Woman GLOBAL GURUS #2 World's Top 30 Customer Experience Professionals Global Gurus by Global Gurus
  • No 1 Amazon BEST SELLER & NEW HOT RELEASE in Customer Service by Amazon Kindle
  • #10 UK Customer Experience Influencer by CXMagazine
  • Shortlisted for the Women in Business Awards 2016 #WIBA16 by Forward Ladies
  • 2014 Winner IOD Director of the Year for a Small Organisation
  • Finalist of the 2012 IOD Young Director of the Year Award
  • Finalist of the 2011 IOD Young Director and Small Business Awards

Certifications:

  • Certified Practitioner of NLP by General Hypnotherapy Standards Council