• INDONESIA CUSTOMER EXPERIENCE (CX) WEEK 2025
17 - 19 November 2025
Sasono Utomo Hall,
Taman Mini Indonesia Indah

ABOUT
SPEAKERS

INDONESIA CUSTOMER EXPERIENCE (CX) WEEK 2025
Dr. Shreekant Vijaykar
President of South Asia
ASEAN Operations, COPC Inc. USA
Dr. Shreekant Vijaykar

Work Experience:

  • President of South Asian and ASEAN Operations at COPC Inc
  • Principal Consultant at MattsenKumar LLC / Bill Gosling (Outsourcing India)
  • Senior Consultant and Commercial Director at QAI
  • AVP Business Development at Sitel Group
  • Operations Manager at HCL BSERV
  • Sr. Engineer at Tata Infotech (Now TCS)

Areas of Expertise:

  • Customer Experience (CX) Management
  • Contact Center Operations & Development
  • Service Operations & Service Innovation
  • Operational Excellence & Process Improvement
  • Business Strategy & Scaling Start-ups
  • Training & Development

Awards:

  • Jury Member for Contact Center Awards (South Asia)

Certifications:

  • AVANT Trusted Advisor CCaaS
  • COPC VMO Implementation Leader