• INDONESIA CUSTOMER EXPERIENCE (CX) WEEK 2025
17 - 19 November 2025
Sasono Utomo Hall,
Taman Mini Indonesia Indah

ABOUT
SPEAKERS

INDONESIA CUSTOMER EXPERIENCE (CX) WEEK 2025
Dr. Sri Safitri
Chairwoman of Indonesia Customer Experience Professional (ICXP)
Group Corporate Transformation Leader at Telkom Indonesia
Dr. Sri Safitri

Work Experience:

  • Chairwoman, Indonesia Customer Experience Professional (ICXP)
  • Group Corporate Transformation Leader, Telkom Indonesia
  • DEVP CX & Digitization, Telkom Indonesia
  • Project Director Customer Experience Transformation, Telkom Indonesia
  • Chief Marketing Officer, Telkom Indonesia

Areas of Expertise:

  • Marketing Strategy
  • Leadership
  • Competitive Analysis
  • Management
  • Business Development
  • Telecommunication
  • Product Management

Awards:

  • Women in Cyber Security Leader 2022
  • CX Leader of The Year 2021
  • Top 150 Global Customer Experience (CX) Leaders 2020, Survey Sensum
  • International CX Awards 2019, Gold Award, Best Customer Experience Strategy – CX & Beyond
  • International CX Awards 2019, Gold Award, Best CX Team
  • International CX Awards 2019, Bronze Award, Business Change or Transformation CX
  • 2019 Regional Women’s Leadership, Australia Awards Indonesia, Australia Embassy, March 2019
  • Executive Award, Embassy of Canada Scholarship at National University of Singapore (NUS), March 2018
  • Woman Leadership Award, CMO Asia, 2017
  • Most Influential Brand Leaders, World Brand Congress, 2016
  • Transformational Business Leader at University of Sydney, Australia Awards Indonesia, 2016
  • 50 Most Influential Global Marketing Leaders, World Marketing Congress 2015
  • The Best Sales Executive in Asia Pacific 2001
  • The Best New Business Performance 2000, Infonet Services Corporation
  • Excellence in Marketing Award 1999, Infonet Services Corporation

Certifications: