• INDONESIA CUSTOMER EXPERIENCE (CX) WEEK 2025
17 - 19 November 2025
Sasono Utomo Hall,
Taman Mini Indonesia Indah

ABOUT
SPEAKERS

INDONESIA CUSTOMER EXPERIENCE (CX) WEEK 2025
Feriani Chung
Chief Marketing Officer of ZAP Clinic
Feriani Chung

Work Experience:

  • Chief Marketing Officer, ZAP Clinic
  • Marketing Communication Manager, Holiday Inn Jakarta Kemayoran
  • Marketing Communication Manager, The 101 LEGIAN Managed by PHM Hospitality
  • Sales & Marketing Communication, Dekuta Hotel
  • Operations Marketing Executive, PT Anugerah Sukses Pratama

Areas of Expertise:

  • Brand & Marketing Strategy
  • Customer Engagement
  • Creative Campaign Development
  • Growth & Acquisition Marketing
  • Leadership & Team Building

Awards:

  • Jabodetabek Marketing Champion at Marketers of The Year 2019 from Markplus Inc & Marketeers Magazine
  • The Most Inspiring Manager of The Year from THE 1O1 LEGIAN
  • The Best Public Relations Candidate of Tri Hita Karana from Yayasan Tri Hita Karana - Bali

Certifications: