• INDONESIA CUSTOMER EXPERIENCE (CX) WEEK 2025
17 - 19 November 2025
Sasono Utomo Hall,
Taman Mini Indonesia Indah

ABOUT
SPEAKERS

INDONESIA CUSTOMER EXPERIENCE (CX) WEEK 2025
Josef Bataona
Former HR Director at PT Unilever Indonesia Tbk and PT Indofood Sukses Makmur Tbk
Maxwell Leadership Certified Team
Josef Bataona

Work Experience:

  • HR Director, PT Unilever Indonesia Tbk
  • HR Director, Bank Danamon
  • HR Director, PT Indofood Sukses Makmur Tbk

Areas of Expertise:

  • Customer Experience
  • Contact Center Development
  • Customer Relationship Management
  • Service Leadership
  • Training & Development
  • Business Development
  • Sales Management
  • Digital Marketing

Awards:

  • Maxwell Thought Leader
  • 100 Most Influential Global HR Professionals by World HRD Congress at Mumbai
  • No 1 HR Professional based on a survey by SWA magazine
  • Best Contribution to HR Community Award by Asia HRD Congress
  • Tokoh HR Inspiratif 2009 from Human Capital Indonesia magazine
  • HR Executive of The Year by HR Practitioners" Choice (SWA Magazine)

Certifications:

  • Maxwell Leadership Certified (Program on Progress), since 2024
  • Advanced Coaching Retreat by Clutterbuck Coaching & Mentoring International, 01 2023
  • Licensed Trainer of Intuitive Coaching by Integra Institute, 10 2020
  • Certified Practitioner of Intuitive Leadership, 07 2020
  • Certified NLP dan TLT Practitioner by Intras, 12 2018
  • Certified Erickson Professional Coach, 2014
  • Coaching for Result, CCL Colorado USA, 2002
  • Advanced Human Resources Management Program, 4Acres, Unilever, UK, 2001
  • HARVARD Strategic Human Resource Management Program, USA 2004
  • INSEAD Human Resource Management in Asia Program, 1994