• INDONESIA CUSTOMER EXPERIENCE (CX) WEEK 2025
17 - 19 November 2025
Sasono Utomo Hall,
Taman Mini Indonesia Indah

ABOUT
SPEAKERS

INDONESIA CUSTOMER EXPERIENCE (CX) WEEK 2025
Lismaryanti, M.M.
CEO of The Bridge Academy
Advisory Board Member of CX Indonesia
Lismaryanti, M.M.

Work Experience:

  • CEO and Program Director The Bridge Academy Training and Consulting in Customer Experience
  • Operational and Commercial Director Radikari, Jakarta, Indonesia Business Process Outsourcing Contact Center
  • CEO and Sales Director PT Pro Telekom Indonesia, Jakarta, Indonesia. Business Process Outsourcing Contact Center
  • Quality Assurance and Contact Center Development Lead Telkom Indonesia subsidiaries Jakarta, Indonesia.

Areas of Expertise:

  • Customer Experience
  • Contact Center Development
  • Customer Relationship Management
  • Service Leadership
  • Training & Development
  • Business Development
  • Sales Management
  • Digital Marketing

Awards:

  • Indonesian Women Leadership 2023 by CMO Asia.org the World Women Leadership & Congress.

Certifications:

  • Certified Life Orientations® Method Practitioner , The Scutz Company, USA*
  • Certified Salesforce Management Program, Kellogg School of Management, USA
  • Certified Strategic Marketing, OMNI MBA Program, SBM ITB, Jakarta
  • Certified BNSP Marketing, Sales, and Services
  • Master Trainer in Service Excellence and Complaint Handling, National Professional Certification Board (BNSP), Indonesia
  • Certified Train the Trainer – British Standards Institution (B.S.I Group), United Kingdom
  • Maxwell Leadership Certified Team, John Maxwell, USA
  • Certified Quality Management Professional, COPC®
  • Currently in process of obtaining COPC® Best Practices Customer Experience Certification