• INDONESIA CUSTOMER EXPERIENCE (CX) WEEK 2025
17 - 19 November 2025
Sasono Utomo Hall,
Taman Mini Indonesia Indah

ABOUT
SPEAKERS

INDONESIA CUSTOMER EXPERIENCE (CX) WEEK 2025
Rudy A. Dalimunthe
Secretary General of Indonesia Customer Experience Professional (ICXP)
Rudy A. Dalimunthe

Work Experience:

  • Secretary General
  • lndonesia Customer Experience Professional (ICXP)
  • Senior Vice President, Sales, Operations, and Product Tokopedia
  • Group Head, SVP Customer Engagement Indosat Ooredoo
  • Senior Manager - Vendor Management Organization PT XL Axiata Tbk.
  • Senior Associate - Business Risk Services Ernst & Young Indonesia

Areas of Expertise:

  • Customer Experience (CX) Strategy & Innovation
  • Operations Management (managing large-scale operations team)
  • Strategic Partnership Management, termasuk pengelolaan kerja dengan BPOs & tech partners
  • Digital Transformation

Awards:

  • Top 150+ Global CX Thought Leaders '20

Certifications:

  • Certification in Customer Service Management by APCSC Asia Pacific Customer Service Consortium Ltd.
  • Indonesia Future Business Leader in 2013 by SWA, Inc
  • Chartered Accountant from Indonesian Institute of Accountant