• INDONESIA CUSTOMER EXPERIENCE (CX) WEEK 2025
17 - 19 November 2025
Sasono Utomo Hall,
Taman Mini Indonesia Indah

ABOUT
SPEAKERS

INDONESIA CUSTOMER EXPERIENCE (CX) WEEK 2025
Vigneswaran Sivalingam
Chairperson of CX Malaysia
Vigneswaran Sivalingam

Work Experience:

  • Chairperson, CX Malaysia
  • EY Malaysia
  • President & Former Org-Chair & Chairperson of the Customer Experience (CX) Summit Malaysia Contact Centre Association of Malaysia
  • Country Director and Senior of Operations TDCX
  • Strategic Advisor TACX & TMI

Areas of Expertise:

  • Customer Experience
  • Contact Center Management
  • People Management
  • Business Analysis
  • Performance Management
  • Customer Relationship Management
  • Operation Management
  • Business Strategy

Awards:

  • Top 150 Global Customer Experience Thought Leaders and Influencers of 2020 by SurveySensum
  • 100 Most Inspirational LinkedIn Icons in Malaysia - 2019 by Marketing in Asia
  • Prestige Award - Industry Professional Development Achievement by CRM & Contact Centre Association of Malaysia (CCAM)
  • Best Head of Contact Centre - GOLD by CRM & Contact Centre Association of Malaysia (CCAM)

Certifications:

  • Certified Practitioner of NLP by General Hypnotherapy Standards Council